Shipping policy
Last Updated: August 18, 2026
Bayou Classic ships orders from the United States to eligible delivery addresses within the United States.
Order Processing
Orders are generally processed within 10 business days, excluding weekends and holidays.
Processing time is the amount of time required to prepare your order for shipment and is separate from carrier transit time.
During holidays, promotions, severe weather or periods of unusually high order volume, processing may take longer.
Shipping Options
Available shipping methods and rates are displayed at checkout based on your order and delivery address.
Bayou Classic currently offers eligible customers shipping options that may include:
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Ground Shipping
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FedEx 2Day
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FedEx Standard Overnight
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Other available services based on destination and product
Availability and delivery estimates may vary by product, destination and carrier.
Free Ground Shipping
Bayou Classic offers free standard Ground Shipping on eligible orders.
Free shipping applies only to the eligible Ground Shipping method. Expedited shipping services remain available at the rates shown during checkout.
Delivery Estimates
Delivery dates shown during checkout are estimates and are not guaranteed unless expressly identified as a guaranteed carrier service.
Carrier transit time begins after your order has been processed and transferred to the carrier.
Bayou Classic is not responsible for carrier delays caused by weather, natural disasters, transportation interruptions or other circumstances outside our reasonable control.
Tracking Your Order
When tracking information is available, you will receive a shipping confirmation at the email address associated with your order.
Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your address, contact customerservice@bayouclassic.com as soon as possible. We cannot guarantee that an address can be changed after an order enters fulfillment or has been transferred to the carrier.
Bayou Classic is not responsible for additional shipping charges or delivery failures caused by an incorrect or incomplete address provided by the customer, except where otherwise required by law.
Lost Packages
If tracking shows that your package has not arrived within the expected delivery window, contact customerservice@bayouclassic.com.
We may ask you to confirm your shipping information and complete any carrier claim documentation necessary to investigate the shipment.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
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Check the delivery location and surrounding area.
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Check with household members, neighbors or building management.
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Allow 24-48 hours, as some carrier scans may occur before final delivery.
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Contact the carrier and Bayou Classic if the package still cannot be located.
Damaged Shipments
If your order arrives damaged, please keep the product and all original packaging and contact customerservice@bayouclassic.com promptly.
Include your order number and photos showing the product, packaging and visible shipping damage so we can evaluate the claim.
Refused or Undeliverable Packages
Orders returned to Bayou Classic because they were refused or could not be delivered may be subject to return shipping charges and any applicable restocking fee, unless the delivery failure resulted from an error by Bayou Classic or the carrier.
International Shipping
BayouClassic.com currently ships only to eligible U.S. addresses.